Delivery & Returns

Delivery

The Kind Team will aim to process orders within 4-5 working days of payment being received. Once dispatched the courier is next day delivery.

We appreciate the importance of gifts arriving on a certain date so please contact us and we can arrange this for you.

We can send direct to the recipient or to you; whichever you prefer.

We can also add a ‘Don’t open until…’ adding a specific date of your choice on the outside of the box.

Standard UK delivery will cost between £5.99-£8 for each individual order; specific cost are confirmed on the detailed shop page.

Deliveries to remote places such as the Highlands and Islands of Scotland, the Isle of Wight or the Isle of Man may take up to 7 working days.

We will make every effort to ensure your hamper is delivered in the shortest time possible; however in busy periods such as Christmas; delivery may take slightly longer.

We can arrange International shipping; please contact us with your requirements and we will find the best options for your destination.

Returns

We hope that our Kind Boxes are well received; however if you are unhappy or wish to change the hamper to us you must do so with all the original gift items enclosed in their unused condition and original packaging with 14 days of delivery.

If you do wish to return a hamper it is your responsibility to use a secure postage method and obtain proof of postage or use a signed for service. You will be required to pay the return postage cost.

All return Kind Boxes will be refunded as soon as we receive the returned parcel; minus the original delivery cost.

For our returns address and for any additional information; please contact us.

Cancellations

If you wish to cancel your order before it has been dispatched we will refund the full amount including the delivery cost.

Contacting us:

If you have any queries, please write to Kind Box – 28 Oakgrove, Caterham on the Hill, Surrey, CR3 5WE, United Kingdom. 

Read more Terms & Conditions here